Kath Cruz

Kath Cruz has a diverse work experience in the customer service and operations field. Kath is currently serving as the Vice President of Account Operations at ResultsCX, a position they started in October 2021. Prior to this role, they held several positions at ResultsCX, including Senior Director and Director of Site Operations. Kath has also worked as a Senior Operations Manager and Operations Manager at the same company.

Before joining ResultsCX, Kath Cruz worked at ICT Group, Inc as an Assistant Operations Manager and Operations Supervisor. Kath also worked as a Floor Coach, where they designed incentive programs and managed a team of TSRs. Additionally, they started their career as a Telephone Sales Representative and Customer Service Representative at Infonxx, Phils and West Contact Services, Inc, respectively.

Overall, Kath Cruz has a strong background in operations management and customer service, with experience in team leadership, program management, and performance evaluation.

Kath Cruz attended Saint Paul University from 1999 to 2003 and obtained a Bachelor's degree in Psychology.