Dawn Ross

Dawn Ross has extensive work experience spanning over several years. Dawn currently holds the position of Vice President, Strategic Accounts at RPE Solutions since February 2023. Prior to this, they worked as an Account Executive at Retail Process Engineering, LLC starting from July 2014.

Before joining Retail Process Engineering, Dawn had a long and successful career at JDA Software, Inc. Dawn held various roles such as Sr. Director, Customer Relationship Management from November 1996 to June 2014, Director, Reference Desk from January 2005 to June 2011, Director, Global Customer Advisory Board from January 2004 to January 2007, Manager, Consulting Services Sales from February 2001 to January 2003, and Engagement Manager and Project Manager, Consulting Services Group from November 1996 to March 2001. In these roles, they demonstrated strong leadership in managing customer relationships, building strategies, coordinating activities, and resolving issues to ensure customer satisfaction.

Prior to JDA Software, Dawn worked as a Senior Consultant at 3X Consulting Company where they oversaw the implementation of complex supply chain management solutions for retail clients from an unspecified start date to 1996. Dawn also served as a Senior Project Manager, IT at General Cable Company from an unspecified start date to 1996, where they played a crucial role in defining and consolidating business processes and establishing a cohesive IT team.

Dawn's work experience also includes five years at Lenscrafters from June 1987 to June 1992. Dawn held several roles during their tenure, starting as a software programmer/trainer and transitioning to the position of Senior Project Manager. In this role, they served as an engagement manager and business liaison for LensCrafters' Canadian and EMEA organizations.

Overall, Dawn Ross has a diverse background with extensive experience in strategic accounts, customer relationship management, project management, and consulting services.

Dawn Ross obtained an Associate's degree in Computer Science from Northwest State Community College between the years 1980 and 1982. Additionally, they received a certification as a Retail Sales Specialist from Blue Yonder in December 2022.