Fabiola Navarro Pous

Fabiola Navarro Pous currently serves as Head of Collections at Revolut, starting in July 2024. Prior to this role, Fabiola was with Kueski from April 2019 to June 2024, where positions included Director of Customer Operations Channels B2C—overseeing internal and external channel efforts and operational goals—and Director of Collections, focused on loss mitigation operations. Fabiola's earlier experience includes roles such as Collections & Customer Service Manager at Hy Cite Enterprises, LLC, and Customer Service Specialist at Avery Dennison. Fabiola also held the position of Operations Manager at Banco Santander and managed operations at TTEC, overseeing multiple business lines and a large team. Fabiola's educational background includes a Master's in Business & Technology from Collective Academy, a Certification in Collections Supervision from Universidad Anáhuac Mexico Norte, and a Licentiate degree in International Business from Universidad La Salle Bajío.