Director Of Operations

Role: Director, Operations 
Type: Full-Time, Permanent
Location: Onsite, Woodbridge HQ

Director of Operations

About REV Capital: 

REV Capital is the leading provider of full-service factoring services in Canada and the United States, with eight offices across North America! We support thousands of businesses with invoice management, credit underwriting, and collection services. By offering dedicated support and transparent access to the factoring process, we help our clients grow their operations, maintain their competitive edge, and become leaders in their industries.  

When you join REV Capital, you are joining a growing team of over 90 professionals assisting clients with the success of their business each day! With a passion for helping others, a focus on diversity and inclusivity, and a flexible environment to grow both professionally and personally, there is no limit to where you can take your career. Ready to take the next step? 

About You:

The Director of Operations will oversee all operational activities related to lending processing, servicing, and collections. The role involves ensuring that lending processes are efficient, customer-centric, and compliant with regulatory standards. The Director of Operations works closely with executive leadership to optimize business performance and operational effectiveness.

Responsibilities:

Operational Strategy and Execution:

• Develop and implement operational strategies to enhance the efficiency of the data entry collections, and client relations teams.
• Streamline lending operations to ensure smooth workflows, reduce costs, and minimize processing times.
  
  

Team Leadership and Development:

• Lead, mentor, and develop the operations team, including head office employees, as well as performance of outsourcing team.
• Foster a collaborative and customer-focused environment.
  
  

Business unit Performance Monitoring and Reporting:

• Establish and track KPIs related to DOS, customer satisfaction, and portfolio performance.
• Prepare reports for senior management on operational performance and key strategic initiatives

.  Customer Service Excellence:

• Ensure a customer-centric approach across all funding operations, focusing on improving the borrower experience.
• Implement systems for timely response to customer inquiries and complaints related to funding

Vendor and Technology Management:

• Manage relationships with third-party service providers (outsource company)
• Collaborate with IT on platforms that support our operations team

Qualifications:

• Bachelor’s Degree in Finance, Client Relations, or another business-related field, is preferred
• 10+ years of leading experience/portfolio management
• Extensive knowledge in B2B underwriting
• Ability to manage multiple assignments simultaneously and ability to work without direct supervision.
• Familiarity with business financials and specifically Accounts Receivables knowledge
• Excellent negotiating skills, written and oral communication skills.
• A customer-oriented attitude
• Team building, collaboration abilities, and strong problem-solving skills to help clients overcome any obstacles; developing solutions that enhance the clients' efficiency 

Must have: 

• Strong understanding of credit and risk management in the lending industry.
• Expertise in process improvement and operations management.
• Excellent leadership, team-building, and interpersonal skills.

What We Offer:

• Employer matching RRSP – DPSP program
• Competitive compensation plan
• Growth and development opportunities
• Team outings and social events
• Excellent extended medical, dental, and vision benefits plan that is 100% employer paid