Customer Service · Full-time · MO, United States of America
We're not telehealth and we're not a traditional doctor's office: we're the best parts of both.
Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. Because we virtually beam our doctors into our CloudClinics, our members can choose their doctor based on their preferences, not their location, for a completely different primary care experience.
Our doctors can be anywhere, while our CloudClinics are conveniently placed close to where people live, work and shop. Each CloudClinic is staffed by an experienced clinic specialist who becomes the doctor’s hands. Our members can also interact with their Rezilient doctors through chat and video, providing a continuous relationship with their doctor no matter where they are.
Above all, our tech-forward approach streamlines the primary care experience so our doctors have the time to treat our members as a whole person, not just a collection of symptoms. And we’re continuing to add specialty services and breakthrough technology to offer the most comprehensive, convenient care possible.
We are looking for a Head of Customer Success to come in to organize, build, oversee, and set the foundation for Rezilient’s Customer Success function as we rapidly scale as an organization. You will be responsible for leading our efforts to deliver an outstanding healthcare benefit and cost-savings management for our growing customer base and channel partnerships, and will work closely with our CEO and cross-functional teams to build and implement processes that will support planning and forecasting in real-time. This is an opportunity to join a dynamic team, make a tangible impact, and be a part of a journey reshaping healthcare.
Key Responsibilities: