Caitlyn Frazier

Caitlyn F. is a seasoned professional with extensive experience in customer experience, social media management, real estate, and administrative roles. Currently serving as a Senior Customer Experience Specialist at Rhino since December 2021, Caitlyn has successfully implemented AI chatbots, identified product bugs, and collaborated closely with cross-functional teams to enhance customer support and streamline internal workflows. In addition to roles at Rhino, Caitlyn manages social media campaigns for Instagram, assists clients as a Realtor with the State of Tennessee, and previously led a team at the Internal Revenue Service focused on customer service. Prior experience includes office administration at CENTURY 21®, demonstrating strong organizational skills and attention to detail.