Aashish Patel

Technical Support Manager - Customer Service at Ribbon Communications

Aashish Patel has a strong background in the telecommunications industry with experience at various companies. Aashish began their career at Bharti Airtel as a Transmission Engineer, where they oversaw the installation, commissioning, integration, and testing of SDH Transport Equipment. Aashish also handled provisioning and alarm monitoring tasks. Aashish then moved on to Tata Communications as a Technical Support Executive, where they focused on provisioning and maintenance activities in the Global Network Operation Center. Aashish then joined Reliance Communications as a Deputy Manager, where they handled 24x7 escalations related to network faults. Currently, they are working at Ribbon Communications as a Technical Support Manager in Customer Service, where they manage level-2 customer escalations and ensures proper support and troubleshooting for customer networks. Aashish also conducts operational review meetings with customers and provides product improvement updates.

Aashish Patel's education history begins with their secondary school education at St. Mary's High School in Dahanu, which took place from 1989 to 1999. After completing secondary school, they attended the University of Mumbai from 1999 to 2001 and obtained a high school degree in the field of science. Following this, Aashish pursued a Bachelor of Engineering (B.E) in Electronics and Telecommunications from the University of Mumbai, which they completed from 2001 to 2005.

In 2007, Aashish enrolled at The ICFAI University in Tripura, where they studied Information Technology and earned a diploma in Business Management from 2007 to 2009.

Additionally, Aashish Patel obtained two certifications. The first is the ITIL 4 Foundation certification from AXELOS Global Best Practice, which they received in January 2021. The second certification is the Project Management Professional (PMP) certification, although there is no information regarding the institution or the year it was obtained.

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Timeline

  • Technical Support Manager - Customer Service

    January, 2010 - present