David Worley

Sr. Technical Support Engineer at Ribbon Communications

David Worley has a diverse work experience spanning multiple industries. David began their career in 2005 as a Team Leader at Subway and then transitioned to a Customer Service Specialist at Lowe's Home Improvement in 2008. In 2011, they interned as an Information Systems Project Manager at Appalachian Regional Healthcare System where they played a key role in developing a Project Management Office (PMO) manual.

At the same time, David also worked as a Sr. Technical Support Engineer at Ribbon Communications, providing technical support to customers. David later moved on to GENBAND, where they held various technical support roles. This included serving as a GENBAND Technical Support for C3 MSC / G9 MG Media Gateway, responsible for resolving complex technical issues and delivering timely solutions to customers. David also worked as a Genband Product Support for SST Application in the C20 and ATCA products, troubleshooting and patching telecommunications software.

In addition to their civilian work, David also served in the United States Army Reserves as a Squad Leader / Human Resource Specialist from 1999 to 2011.

Overall, David has demonstrated their expertise in technical support, customer service, project management, and leadership throughout their career.

David Worley earned an Associate in Arts degree from Asheville-Buncombe Technical Community College from 2005 to 2008. David then pursued their Bachelor of Science in Business Administration degree with a focus on Computer Information Systems at Appalachian State University from 2008 to 2011. After completing their undergraduate studies, David went on to earn a Master of Business Administration (MBA) degree in Management Information Systems, General at Western Governors University from 2012 to 2014.

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Timeline

  • Sr. Technical Support Engineer

    January 1, 2012 - present

  • Technical Support Enginer

    May, 2017

  • Senior Technical Support Engineer

    January, 2011