Bill Taylor

Bill Taylor is a seasoned professional with extensive experience in service delivery and operations management. Currently serving as Service Operations Manager at Ricoh UK since January 2024, Bill previously held the position of Senior Service Delivery Manager at Concept Resourcing from February 2023 to August 2023. From April 2012 to October 2022, Bill managed the UK and Ireland Field and Onsite Engineering teams as Engineering Services Manager at CDW, ensuring adherence to contracted SLAs. Earlier in the career, Bill was Head of Product Development at Advantage Travel Centres - London, overseeing major projects and commercial negotiations from January 2000 to May 2011, and served as Commercial Manager at Going Places from April 1994 to November 1999, focusing on managing agreements with commercial partners and analyzing market data.