Alicia Wright-McCloud

Alicia Wright-McCloud has worked in a variety of customer service and technical support roles. Alicia most recently worked as a Customer Service Representative at Ridecell from 2022. Prior to that, they worked as a Customer Support Specialist at Samsara from 2021 and at IDR, Inc. from 2020. In 2020, they also worked as an Information Technology Specialist at ettain group. From 2017 to 2020, they worked as a Tier 2 Technical Specialist at Conduent, providing technical support for mobile devices and PCs with iOS, iPadOS, and MacOS software, de-escalating calls, and submitting tickets to engineering. From 2015 to 2017, they worked as a Tier 2 Technical Advisor at Kelly Services, troubleshooting iOS and OS X products and providing fast and easy resolutions via telephone and remote access.

Alicia Wright-McCloud attended Paine College from 2006 to 2009, where they studied Mass Communication/Media Studies. Alicia then went on to Strayer University, where they earned a Bachelor of Technology - BTech in Cyber/Computer Forensics and Counterterrorism.