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Jen Ting Heng (Jen)

Senior Customer Service Specialist (User Operations) at Neuron

Jen Ting Heng (Jen) has a diverse work experience spanning multiple industries. Jen Ting is currently working at Neuron Mobility as a Senior Customer Service Specialist in User Operations. Jen Ting previously held a similar role as a Customer Service Specialist at the same company.

Prior to Neuron Mobility, Jen worked as a Freelance Coordinator at iCASHH, where they were responsible for website creation and management, as well as coordinating pre, ongoing, and post-production tasks. Jen Ting also engaged with clients to understand their requirements and performed basic video editing.

Jen also gained experience as a Customer & Merchant Operations Associate at J Passport, where they were involved in customer and merchant operations. Jen Ting worked at LJ & Eight Pte Ltd as a Project Executive, handling the company's website creation and management, and engaging with aviation operators and other aerospace companies.

Before that, Jen worked at Porridge Productions as a Special Projects Coordinator. Jen Ting also held temporary positions as a Merchandising Executive at Metro (Private) Limited, an Administrative Executive at Stamford Land Management Pte Ltd, and an Administrative Executive at CIMB Securities (Singapore) Pte Ltd.

Jen's work experience also includes national service in the Republic of Singapore Navy, where they served for two years as part of the Singapore Armed Forces.

Jen Ting Heng (Jen) completed a Bachelor's Degree in Business Management (Minor in Logistics & Supply Chain Management) at RMIT University from 2016 to 2018. Prior to that, from 2010 to 2013, Jen obtained a Diploma in Hospitality and Tourism Management from Nanyang Polytechnic. Additionally, in 2010, Jen obtained a Statement of Attainment in Employability Skills for Workplace Literacy (Speaking, Writing, Listening & Reading) from Workforce Singapore.

Links

Org chart

Timeline

  • Senior Customer Service Specialist (User Operations)

    March, 2022 - present

  • Customer Service Specialist (User Operations)

    September, 2020

  • Partnerships & Operations

    September, 2018

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