Zach I.

Zach I. is a skilled technology professional currently serving as the Lead Contact Center Engineer at Right Networks since October 2020. Zach has spearheaded the comprehensive rebuilding of the contact center infrastructure utilizing Genesys Architect and is recognized as the sole expert on Genesys technology within the company. Notable achievements include integrating Genesys Web Messaging, connecting Genesys to Salesforce for automated case creation, implementing VIP routing, and enhancing phone queue options with callback functionalities. Prior roles include IT Systems Administrator and Cloud Service Technician Level 2 at Right Networks, and Master Technician and IT Specialist positions at Device Doctor and Billings Tech Guys, respectively. Zach has also gained experience as a Wireless Consultant at Cellular Plus and a Lead Waiter at Perkins Restaurant & Bakery, showcasing a diverse background in both technical and customer service roles.