Experienced Level 2 Support Technician

Ripple is looking for an Experienced Level 2 Support Technician. This is a hybrid work from home position that will also require on-site visits, often for a week at a time in the Atlanta area. You ideally have around 5 years of IT experience (Previous MSP experience is a huge plus and might speed up the process). You are definitely enthusiastic about both people and IT. Here’s the mission of the job, and what you can expect. The salary range is between $50-56k/year depending on experience.

Mission for the Ripple Support Technician:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.

Core Values

• Assume Good Intentions
• Best is Best
• Collaborate Always

Beliefs we practice

• Freedom to do your best work
• Ask why, not just how
• Commitment to each other
• Celebrate loudly
• Team performance, family feel
• Style & design make everything better

Purpose

• To deliver a service experience that inspires everyone it touches.