Amy Nguyen currently serves as a Supervisor at Rippling, where responsibilities include coaching a 19-person team, managing customer escalations for remote device management products, and improving customer service metrics. Prior experience includes roles at UKG, Ultimate Software, and Ellucian, where Amy specialized in technical support, system management, and client training related to Cloud and SaaS applications, achieving high customer satisfaction rates. Amy's educational background includes a Bachelor's degree in Computer Science from Macalester College.
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