Alaya Fantroy

Alaya Fantroy is an accomplished customer care professional with extensive experience in managing customer relations and order fulfillment across various industries. Currently serving as a Senior Customer Care Representative at Rise Baking Company since May 2019, Alaya excels in overseeing customer scorecard management and implementing tailored programs in collaboration with multiple departments. Prior experience includes a role as a Customer Care Representative at Brill, Inc., where order monitoring and communication were key responsibilities, as well as positions at DS Services, Americold Logistics, First American Title, and FedEx Freight, which provided a diverse background in customer support and operational logistics. Alaya holds a Bachelor of Arts in Speech from Georgia State University.