Jen Waters

Director Of Customer Success at RiskOptics

Jen Waters has a diverse work experience spanning several industries. Jen began their career at the City of Aurora as an Administrative Assistant from June 2005 to September 2009. Jen then joined the Colorado Attorney General's Office in November 2010 as a General Professional, specializing in litigation support and managing the office's Continuing Legal Education Training Program. After six years, they transitioned to the Colorado Department of Public Safety as a Professional Development Officer from June 2016 to August 2018. Jen joined Anthem, Inc. in September 2018 as a Manager before moving to RiskOptics in September 2019. At RiskOptics, they held various roles, starting as a Customer Success Manager and eventually growing into the role of Senior Customer Success Manager and Operations Lead. Their most recent position at RiskOptics is Regional Manager of Customer Success, a role they have held since July 2022.

Jen Waters completed their Bachelor of Science (B.S.) in Criminal Justice and Criminology from Metropolitan State University of Denver from 2007 to 2009. Jen then pursued a Master of Public Administration (MPA) at the University of Phoenix from 2010 to 2011. Currently, they are enrolled at Acuity Institute, where they are studying Lean Six Sigma Black Belt. The duration of their program at Acuity Institute is not specified.

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Previous companies

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Timeline

  • Director Of Customer Success

    August 1, 2023 - present

  • Regional Manager of Customer Success

    July, 2022

  • Customer Success Manager - East Region Team Lead

    March, 2022

  • Senior Customer Success Manager and Operations Lead

    October, 2021

  • Customer Success Manager

    September, 2019

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