Michael Viveros

Michael Viveros is a seasoned software engineer with extensive experience across various companies, currently serving as a Senior Web Engineer at Ritual.co since January 2024. Previously, Michael co-founded WiselyDesk, where an AI chatbot was developed that significantly improved customer support efficiency. Michael has also held roles at OpsLevel, PagerDuty, and Google, contributing to major projects such as internal developer portals, core webhook infrastructure, and Scala community enhancements. With a background in software engineering and management from McMaster University, Michael has a proven track record of optimizing development processes and enhancing product functionality through innovative solutions and technologies.