Larry Lantigua

Larry Lantigua has extensive work experience beginning in 2009 as a Support Associate at Toys"R"Us. Larry then worked as a Support Associate at Macy's from 2012-2014. In 2015, Larry served as an Officer Candidate in the United States Marine Corps, where they were evaluated and trained on Leadership, Team Management, Discipline and Critical Thinking. From 2014-2017, Larry was a Call Center Supervisor at KM2 Solutions. Larry then worked as a Barista at Gregorys Coffee in 2019. From 2019-2020, Larry was a Customer Experience Manager at KeyMe Locksmiths, where they lead cross functional project teams, made decisions and solved problems to optimize customer service and satisfaction, recruited and managed a team of Customer Experience Associates, and collaborated with business leaders to improve the customer experience. In 2020, Larry became the Manager of Customer Experience at PuppySpot. Most recently, in 2022, Larry became the Customer Support Manager at Roadie.

Larry Lantigua completed their Bachelor of Science in Industrial Engineering from Instituto Tecnológico de Santo Domingo between 2010 and 2012. Larry then attended New York Institute of Technology and obtained a Bachelor of Science in Engineering/Industrial Management in 2013. In 2014, they went on to obtain an Associate of Science in Engineering Science from Borough of Manhattan Community College, which they completed in 2015. Larry has also obtained several certifications in areas such as Executive Leadership, Strategic Thinking, Project Management Foundations, Managing a Customer Service Team, Motivating and Engaging Employees, Service Metrics for Customer Service, Effective Leadership and Supervision, Effective and Assertive Communication, and Sales Representative Course from various institutions such as LinkedIn, INFOTEP, and Lekas International Services.