Amy Kappel

Amy Kappel is an experienced professional in customer care and service operations, currently serving as the Director of Customer Care at Roadrunner since September 2023. Prior to this role, Amy Kappel held various positions at Yellow from February 2013 to September 2023, including Director of Customer Care, Manager of Customer Service Operation, Customer Experience Manager for Corporate Sales, and Sales Operations Supervisor for Corporate & 3PL, among others. Amy Kappel's career began in customer service roles, demonstrating a strong foundation in customer relationship management and operational leadership. Amy Kappel graduated from Pella High School in May 2003.