Customer Service · New York, United States
Robin AI is on a mission to revolutionize the legal industry by simplifying contracts and making law accessible to everyone. We utilize cutting-edge machine learning and contract software, enhancing traditional legal services and bringing together experts in engineering, AI, and law. Robin AI has recently raised $26m in Series B funding and has seen an impressive 5x revenue growth in the last 12 months.
We're looking for passionate, resourceful and collaborative people to join Robin. If you're passionate about leveraging technology to make essential business services more accessible, come join us!
We’re looking for an experienced Head of Customer Success to help us onboard, support and delight our customers.
This is a critical role in our growing business. We’re looking for someone who can build and lead a world-class Customer Success team. You will develop the infrastructure to onboard new customers smoothly, equip them to adopt our product effectively, and ensure they achieve value as quickly as possible. An ideal candidate will have a proven track record in designing and executing customer success strategies that promote loyalty and customer delight, as well as in building and running a highly effective customer support function. You’ll be experienced at leading high performing teams and able to set the direction for your function, but you are also eager to get stuck in directly with key accounts to drive satisfaction and retention.
At Robin AI, we put humanity first - we believe a great product is inextricably linked to a great internal community.
We’re a quickly growing, cross-functional team that values supporting each other's development. As part of the team, you can expect:
Robin's flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Robin employees have the flexibility to work from home 2/3 days per week.
Robin is deliberate about the culture we are building and are committed to creating an inclusive environment that attracts the best talent from diverse backgrounds. Whether it’s helping curate the Robin Spotify playlist, discussing gender equality in tech, or taking a meditation break with our holistic health plan, we want you to find your space within the Robin community.
From our offices in Lower Manhattan, New York, USA you’ll have access to all of the WeWork amenities including co-working space, bike lockers, pool tables, table tennis, free barista-made coffee and free beer in the evenings.
Diversity, equity and Inclusion at Robin AI
We want to break diversity, inclusion and equality barriers within the tech industry. In building our team, we welcome the unique contributions that you can bring, and welcome applications regardless of ethnicity, religion, sexual orientation, gender identity and expression, disability, education, opinions, nation of origin, languages spoken, age, pregnancy and maternity, or veteran’s status. To request reasonable accommodation, we encourage you to communicate any reasonable accommodations you may need to your recruiter as you move forward.
To access Robin AI' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: Robin AI - Privacy Policy
Open roles at Robin AI