Kristen Sovljanski

Kristen Sovljanski is a seasoned IT professional with extensive experience in technical support and network maintenance, currently serving as a Senior Global Technical Support Engineer at Rocket Travel by Agoda since January 2022. Previous roles include IT Analyst at Fubo Gaming, where Kristen resolved end-user technical issues and supported network operations, and Help Desk Analyst at Toast, Inc., where responsibility included launching IT hardware replacement policies and training new analysts. Kristen's career began at the Chicago Cubs as a Service Desk Analyst, providing second-tier support for over 500 users and managing onboarding and offboarding processes. Kristen holds a Bachelor of Science in Cybersecurity from Southern New Hampshire University, a Certificate in Computer and Information Systems Security from Northwestern University, and an Associate of Science in Computer Science from Harold Washington College, among other educational achievements.