Rocky Mountaineer
Jill McDowell is an experienced professional in the hospitality and customer service industry, currently serving as a Train Manager and previously as a Guest Service Manager at Rocky Mountaineer since June 2011. Jill excels in delivering guest service excellence, leading a team through training and performance management. Prior to this, Jill worked as a Customer Experience Manager at Air Canada, focusing on fostering relationships and ensuring high standards of service. Jill began a career in customer engagement as a Tour Guide with Steveston Seabreeze Adventures, offering educational experiences in British Columbia. Jill holds a Bachelor of Science in Marine Biology from The University of British Columbia and has furthered professional development through education at UBC Sauder School of Business and the Justice Institute of British Columbia.