Caroline Münster Chaffin

Caroline Münster Chaffin is an accomplished service designer with a strong background in healthcare and innovation. Currently serving as a Senior Service Designer at Norges Røde Kors, Caroline leads projects focused on innovation and change management. Previous experiences include roles as Service Design Lead and partner at Reodor Studios, as well as Service Designer at Halogen and Livework Studio, where Caroline worked on diverse projects ranging from startups to large corporations. Notable contributions also include time at the Mayo Clinic Center for Innovation, where design research and clinical team support were key responsibilities. Caroline's early career as a "disruptive nurse" at Oslo University Hospital laid the groundwork for a focus on user-centered design, complemented by advanced degrees in service innovation and social entrepreneurship from several institutions. Caroline has shared expertise as a speaker at global conferences, highlighting a unique intersection of nursing and service design.