Madalina Constantinescu

Customer Success Lead at Rokoko

Madalina Constantinescu has a diverse work experience spanning several roles and industries. Madalina began their career as a Business Development Intern at OfficeHub - Denmark in 2019. In 2020, they embarked on an internship with Sport Compass, where they focused on B2B Partnerships and successfully optimized the ideal-customer profile. Madalina also prepared PowerPoint presentations that resulted in 20% of meetings held turning into partnerships with SportCompass' product. Later in 2020, Madalina worked as a Marketing & Sales intern at LifeX Aps, where they conducted interviews to assess applicants' fit with the LifeX community and supported new members with travel planning. Madalina also contributed to the development of nurturing email campaigns. In 2020, Madalina joined Keepit as a Sales Development Representative, where they played a crucial role in generating leads and supporting the sales team. Finally, in 2021, they joined Rokoko, first as a Customer Success Specialist and then as a Customer Success Lead. With their exceptional customer service skills, they ensure client satisfaction and drives success for the company.

Madalina Constantinescu obtained a Master's degree in Management of Innovation and Business Development from Copenhagen Business School, completing their studies from 2018 to 2020. Prior to that, they earned a Bachelor's degree in Business Administration and Service Management from the same institution, studying from 2015 to 2018. In 2017, they participated in an undergraduate exchange program at The University of Nottingham Ningbo China, focusing on Business Administration and Management, General.

In terms of additional certifications, Madalina Constantinescu obtained the following: Enterprise Design Thinking Practitioner from IBM in February 2019, Advanced Search Engine Optimization from Google Success Online in November 2018, The Fundamentals of Digital Marketing from Google Success Online in November 2018, and Google AdWords from Google Success Online in October 2018.

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Timeline

  • Customer Success Lead

    July, 2022 - present

  • Customer Success Specialist

    June, 2021

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