Associate, Network Support

We are Rokt, a hyper-growth ecommerce leader. We enable companies to unlock value by making each transaction relevant at the moment that matters most, when customers are buying. Together, Rokt's AI-based relevance Platform and scaled ecommerce network powers billions of transactions. In December 2022, Rokt’s valuation increased to $2.4 billion USD, allowing us to expand rapidly across 15 countries. 

At Rokt, we practice transparency in career paths and compensation.

At Rokt, we believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for an Associate, Network Support

Compensation: $75,000 salary , employee equity plan grant & world class benefits.

Rokt’s Customer Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our partners and clients in a way that ensures the long-term health of its network. We are seeking an experienced operator that can raise the bar and manage Rokt’s most complex implementations and internal processes, as it enters a period of hypergrowth.

The Associate role will focus primarily on content moderation, ensuring that the various experiences shown to end customers across the network meet Rokt’s and our client’s standards. You will do this by developing robust quality assurance skills. This work is coordinated in Jira, a tool that you will either have experience with or learn on the job. Associates will become experts in Rokt’s suite of products, and learn how to use the tools that enable our clients. Over time, our Associates learn a suite of technical skills, including familiarity with Rokt’s products, HTML, CSS, Javascript, JSON and many others, helping you advance at Rokt and your career more broadly.

Responsibilities:

• First line of product support for both internal and external users
• Ensure quality assurance across both sides of the Rokt network
• Brand campaign approvals to check for compliance with Rokt’s Ads policies
• Audit Ecommerce experiences to proactive identity errors in integrations
• Help facilitate special projects internally to improve the Rokt product
• Strategize on process and product improvements to drive efficiencies in daily operations