Karen C.

Karen C. has seven years of work experience. In 2016, they were a Dialing Agent at Outbound. The following year, they were a Parametrizador de Datos at Alekia Soluciones S.R.L. and an Administrative Support Specialist at Upwork. In 2017, they were a Customer Service Specialist at Globalegrow E-commerce. In 2018, they were a Customer Experience Team Lead at Roomi, an E-commerce Customer Support Associate at Karma and Luck, and an Administrative Assistant at Clear Law Institute. In their roles, they were responsible for walking customers through the onboarding process, helping troubleshoot platform problems, referring difficult cases to support technicians or a senior analyst, maintaining a positive attitude towards customers, responding promptly to customer inquiries, resolving customer complaints, and assisting with placement of orders, refunds, or exchanges.

Karen C. received their Licenciatura in Formación de profesorado en Inglés from the Universidad Pedagógica Experimental Libertador between 2008 and 2013. Karen also holds a variety of certifications, including the Gorgias Academy | Admin Power User, Gorgias Academy | Basic Agent, Gorgias Academy | Lead Agent, Gorgias Academy | Support Agent Power User, Gorgias Academy | Working with Rules, Customer Service Foundations, Fundamentos del servicio de atención al cliente, Building Your Technology Skills, Computer Components and Peripherals for IT Technicians, Customer Experience Leadership, Customer Service: Serving Customers Through Chat and Text, Cómo dirigir el servicio de atención al cliente, Cómo escribir correos electrónicos de servicio al cliente, Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting, EFSET English Certificate (C2), Fundamentos de Marketing Digital, and Freshdesk Agent Expert Certification, obtained between 2017 and 2021.