Dutch Customer Service Consultant

About the role: 

We're on the lookout for a Dutch Customer Service Consultant who will take care of our customer base in the Benelux region (Belgium, Netherlands and Luxenberg). Your role will revolve around our product, providing exceptional customer service daily. 

Your main duties and responsibilities will be - but not limited to:

• Support hoteliers by providing professional, personalised responses to their queries via email, phone, and online discussion forums.

• Deliver world class customer experience by listening to hoteliers and being responsive to their needs as well as going the extra mile to pre-empt future needs

• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution

• Working closely with our Implementations Team to ensure a seamless transition of client accounts to support.

• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them with a goal to retain dissatisfied customers and turn them into promoters

• Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues

About you:

• Language requirements: Dutch and English
• Has 3+ years experience in a service-oriented, technical or customer support role
• Hotel (front desk/reservations) / and or hospitality experience (advantageous)
• Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
• Technical proficiency in working on different systems (training will be provided

About us: 

Are you ready to be part of something extraordinary? RoomRaccoon is a fast-growing tech company on a mission to redefine how hotels operate. We’ve even won awards for it too!

Our growing team of 110+ professionals is spread out across 5 offices worldwide, working hard to make RoomRaccoon the world's number one hotel management system.

As Tymen van Dyl, our CEO and Founder, puts it, “It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.”

Perks: 

• Equity
• Department incentive bonuses
• Formal Training & Development allowance
• Annual hotel allowance / experience
• Employee Referral Campaign
• Friday Drinks & Lunches
• Quarterly Office Massages
• Birthday Voucher
• End of year Voucher