Johanna Stavenhagen

Johanna Stavenhagen has a diverse work experience spanning various roles in customer service and management.

Johanna began their career as a Receptionist at Lapland Hotels Oy in 2012 before moving on to an internship at Ateneum, where they gained experience in customer service and guidance.

In 2013, they worked as a Travel Agent at MatkaSeniorit and later as a Receptionist at Hotel Astoria Bled.

In 2014, Johanna worked as an Au Pair in Germany, where they gained experience living abroad and learning the basics of the German language. Johanna also worked as a Waitress at Nikolaushof during this time.

From 2016 to 2017, they worked as a Customer Service Agent at Betsson Group, providing 1st line support via live chat and email.

Johanna then moved on to Gaming Innovation Group, where they held various roles. From 2017 to 2020, they served as a Customer Support Team Leader, leading a team of 30 people. Johanna was responsible for ensuring top-notch customer service, team growth, and meeting KPIs. Prior to that, they worked as a Customer Support Advisor at the same company, focusing on providing 1st line support.

Currently, Johanna is working at Rootz LTD as a Customer Operations Manager. In this role, they lead a team of 5 people and works closely with the external Customer Service team to ensure efficient resolution of technical and general issues. Johanna also monitors service quality, implements company policies, and collaborates with C-level executives and heads of departments. Additionally, they handle customer complaints, ensures regulatory compliance, and emphasizes responsible gaming practices.

Johanna Stavenhagen's education history includes obtaining a degree as a travel counselor from Luksia, Western Uusimaa Municipal Training and Education Consortium, which they attended from 2011 to 2014. In addition to their degree, they have also obtained several certifications including "Leadership Foundations" from Gaming Innovation Group in February 2020, "Scrum Foundations" from the same institution in November 2019, "GamCare Motivating Behavioural Change" from GamCare in December 2018, "Mental Health First Aid Course" from Richmond Foundation Malta in March 2019, "Adult and Pediatric First Aid/CPR/AED" from St John Ambulance in May 2018, and "Basic Life Support and Automated External Defibrillator BLS/AED" also from St John Ambulance in May 2018.