Erica Yates

Erica Yates is an accomplished hospitality professional with extensive experience in housekeeping and guest relations. Currently serving as the Assistant Director of Housekeeping at Rosewood Miramar Beach, Erica has demonstrated leadership by designing customized guest acknowledgment tools, overseeing uniforms for multiple departments, and managing a large team. Previous roles include Guest Relations Manager at The Ritz-Carlton, where Erica resolved urgent guest concerns and successfully recruited new talent. Erica has a solid foundation in hospitality, having also held positions such as Style Manager at W Hotels, where innovative initiatives led to significant revenue increases, and rooms controller at The Ritz-Carlton, earning multiple nominations for excellence. Erica holds a Bachelor of Science in Hospitality Administration/Management from California State Polytechnic University-Pomona.