Jake T.

Jake T. has extensive work experience in various roles within the technology industry. Jake currently works as a Solutions Architect at Ross Video, a position they have held since April 2020.

Prior to their current role, Jake worked at Design Electronics from February 2015 to April 2020. During this time, they served as a Service Contract Manager, Service Manager, IT Manager, and Service Business Analyst - ITIL. In this role, they focused on optimizing the customer experience, developing and implementing standards, improving team interaction, and ensuring process consistency. Jake successfully implemented new policies and initiatives across the service spectrum, including the deployment of a call center, contract management, SLA creation, and RMA process redeployment.

Before joining Design Electronics, Jake worked at Evertz Microsystems from September 2006 to July 2014. Jake held senior management roles, including Senior Service Manager and Senior Enterprise Systems Service Manager. In these positions, they managed a global service team of over 100 members, overseeing all aspects of service and project implementation. Jake was also involved in technical support for sales and project teams, including participating in trade shows and developing demonstrations for new technologies. Notably, they were responsible for building and leading the newly-established Enterprise Systems Team, which provided comprehensive development, delivery, deployment, and service for enterprise systems.

Prior to their role at Evertz Microsystems, Jake worked at Mettler-Toledo International, Inc as a Project Manager, Systems Specialist, and Strategic Accounts role from April 2003 to September 2006. Jake led multi-million dollar project installations teams across Canada, ensuring projects were completed within budget and on time. Jake also managed complex technical project management, interfacing with customers and sales representatives to develop and implement customized software and hardware solutions. Additionally, they monitored national installation teams during the installation process for revenue recovery scanning systems.

In addition to the above experiences, Jake also held roles at Carlisle Technology, Orbotech, Opto-Electronics, and Communications Engineering (Maclean Hunter) earlier in their career. Jake served as a Manufacturing and IT Operations Supervisor at Carlisle Technology, where they monitored logistics, manufacturing, and IT teams and implemented software upgrades. At Orbotech, they worked as a Systems Service Engineer, Response Centre Expert, and Service Engineer, and at Opto-Electronics, they served as a Production Engineer. Jake began their career as a Service Engineer at Communications Engineering.

Overall, Jake T. has a comprehensive background in service management, project implementation, and technical support within the technology industry. Jake has demonstrated expertise in optimizing customer experiences, developing and implementing standards and policies, and building and leading effective teams.

Jake T. completed their Ontario College Advanced Diploma in Electronics Engineering Technology with a focus on Telecom at Mohawk College from 1989 to 1993. Jake then continued their education at the same institution, specializing in TCP/IP Networking and LAN Protocols. Jake also holds various certifications including a Control Rooms - Certified Specialist - Transform N from Barco in 2018, a Form 3 Security Clearance from The Alcohol and Gaming Commission of Ontario in 2016, an HP Bladesystem Administration certification from Hewlett-Packard in 2012, a Veritas Cluster Server 5.0 MP3 certification from Symantec in 2010, a Veritas Storage Foundation 5.0 certification, also from Symantec in 2010. Additionally, they hold an ITIL Foundation in IT Service Management certification from BCS.