Suad Mohamed

Suad Mohamed is an experienced customer service professional with a strong background in leadership and operational management within the automation and service industries. Currently serving as the US Customer Services Manager at Rotork since May 2023, Suad previously held various leadership roles at Emerson Automation Solutions, where responsibilities included managing customer care and resolutions for isolation valves and overseeing customer support teams in the Middle East and Africa. Suad's expertise encompasses strategic planning, personnel development, and operational improvements, with a focus on implementing customer care standards and lean processes. Prior to Emerson, Suad managed customer service at Al Gurg Fosroc LLC and began a career in customer service with Royal Brunei Airlines. Suad's educational qualifications include A Levels in Accounting, Economics, and Philosophy of Religion from St Mary's Catholic School, Dubai.