Operations Team

The Operations Team at RoundPoint Mortgage Servicing LLC is responsible for the seamless execution and management of various functions critical to the company's mortgage servicing and lending operations. This includes oversight of learning and development initiatives, workforce operations, post-sale operations, default contact center, foreclosure and bankruptcy processes, escrow and special loans management, command center operations, and business operations support. The team ensures that all these areas operate efficiently and interact cohesively to maintain and elevate the company’s standards of customer satisfaction and service excellence.