Bianca Garcia

Bianca Garcia has extensive work experience in various roles and industries. Bianca started their career at IKEA Group as a Sales Associate from June 2011 to April 2015. Bianca then worked as a Customer Service Representative at 1800contacts from February 2016 to January 2018. After that, they joined Wasatch Cooperative Market as a Social Media Specialist, responsible for managing the market's Instagram account, creating graphics, and posting photos from September 2017 to May 2019.

Moving forward, Bianca joined Peek.com in January 2018 as a Partner Support, providing assistance to partners. Bianca later became a Quality Auditor from July 2018 to October 2020, ensuring service quality. Bianca then transitioned to a Training Manager role from November 2018 to October 2020, where they trained and developed employees. Lastly, they served as a Support Operations Lead from October 2020 to May 2021, overseeing support operations.

In June 2021, Bianca joined Route as a Customer Experience Specialist for one month. Bianca then transitioned to a Training and Content Specialist role from June 2021 to August 2022. Most recently, they took on the position of Product Support Chat Team Lead starting in July 2022.

Overall, Bianca has gained expertise in customer service, social media management, training, and support operations throughout their professional journey.

Bianca Garcia completed their education at the University of Utah, where they pursued a degree in Strategic Communications from 2011 to 2017. Prior to that, they attended Riverton High School from 2008 to 2011, although no specific degree or field of study is mentioned for this period.

In addition to their academic qualifications, Bianca has obtained several certifications. Bianca completed the course "Creating a Culture of Service" at LinkedIn in January 2021, followed by "Balanced Scorecard and Key Performance Indicators" in November 2020, and "Make the Move from Individual Contributor to Manager" in September 2020, all also through LinkedIn.