Rafael Piva

Rafael Piva is a seasoned technology professional specializing in product management, solution architecture, and technical pre-sales, with over 20 years of experience at Avaya since 2003. Currently serving as a Senior Product Manager and Solution and Integration Architect, Rafael manages complex projects that require custom integrations of Avaya products with third-party software, while also providing support to internal teams and assisting in project planning, configuration, and troubleshooting. Previous roles at Avaya include Software Architect for Emerging Products and Technologies and Advanced Solution Architect, where Rafael led the technical governance of critical environments and engaged in sales and customer workshops. Rafael also held a director position at Ello, where cost reduction and sales increase were key focuses. A graduate in Computer Science from Pontifícia Universidade Católica de Campinas, Rafael is recognized for expertise in self-service solutions and ITIL practices.