Dhruba Roy Chowdhury

Dhruba Roy Chowdhury has extensive work experience in customer operations, strategy, and management. Dhruba Roy is currently serving as the Senior Director of Strategy and Customer Operations at Rover.com, where they lead various teams responsible for optimizing operational processes, workforce management, and budgeting. Prior to their current role, Dhruba held multiple leadership positions at Uber, including Global Head of Customer Operations Quality & Business Intelligence, Global Head of Command Centre & APAC Customer Operations, and General Manager & Head Customer Operations, APAC. Before joining Uber, they worked at Meta as a Partner Manager in outsourcing and at Expedia, Inc. as an Operation Manager in global customer operations. Dhruba also has experience in contact center consulting and client services through their roles at IGATE and Concentrix. Dhruba Roy started their career in the hospitality industry, with roles at ITC Hotels and Taj Hotels. Throughout their career, Dhruba has demonstrated strong leadership skills and a focus on optimizing operations and enhancing the customer experience.

Dhruba Roy Chowdhury pursued their education in various fields throughout their career. In 2003, they attended NSHM College of Management and Technology, where they earned a degree in Hotel Management, focusing on Hospitality and Business Operations. Later, in 2014, Dhruba attended the Indian Institute of Management, Calcutta, completing a one-year Executive Program in Business Management with a specialization in Strategic Leadership and Operations. In 2018, they furthered their education at Harvard Business School Executive Education, earning a Post Graduate Certification in Leadership and Strategy, with a general focus on Business Management.