Edith Konings

Edith Konings is a skilled Service Process Manager at Royal BAM Group nv since January 2018, responsible for incident and problem management processes and leading continuous service improvement initiatives. Previous experience includes a substantial tenure at KPN from April 1991 to December 2017, where roles encompassed Business/Process Chain Manager for Wholesale IT chains, Functional Manager for Wholesale applications, Implementation Manager for large IT projects, and Process Manager. Edith's early career included a management assistant position at the Ministry VROM. Extensive education includes ITIL4 Specialist and Professional Scrum Master certifications, along with numerous training courses in IT service management and project management across renowned institutions.