Director Of Customer Success

Director of Customer Success

RTM Business Group

Hybrid in NY, NJ, CT

Full-time

51-200 employees · Market Research

Posted July 2024; this is a 100% hybrid, full-time role

Who We Are

RTM Business Group is a professional development conferences and events company working in EdTech, Healthcare, Government, Medical and Banking sectors. We partner with Fortune 1000 companies, catering specifically to the C-suite, providing curated content and peer-to-peer collaboration.

Our events are located in major cities throughout the country – LA, Austin, San Diego, Miami, Chicago, DC, etc.. Our team travels together which is a truly unique experience, different from “traditional” work travel, which in turn cultivates interdepartmental relationships and friendships that drive our collaborative culture.

About the Role

We are seeking a dynamic and strategic Director of Customer Success to join our team at RTM Business Group, a leading provider of hosted buyer events in six industries. The Director of Customer Success will be responsible for managing customer success, driving renewals business of $10MM+, and facilitating cross-departmental reporting and communication with a focus on seamless collaboration to enable our sales and operations team goals. Proficiency in HubSpot CRM for sales and marketing is essential for success in this role.

This is a full-time, hybrid position based at our New York City office.