Gourav Arora

Gourav Arora serves as the Manager of Customer Success & Retention at Rubrik, Inc. since March 2023, focusing on developing tailored onboarding plans and fostering cross-functional collaboration. Prior to this role, Gourav was the Manager of Customer Success at Zscaler, where responsibilities included enhancing customer sentiment, driving retention rates above 90%, and facilitating team development. With a strong foundation in customer success initiated at Adobe, Gourav established a Customer Onboarding and Success Team, achieving impressive activation and adoption ratios. Previous experience includes positions at IBM as Lead Quality and EXL as Senior Customer Care Executive. Gourav holds a Bachelor of Commerce in Accounting from Calcutta University and continues education through programs in digital marketing.