Jacob Cantu

Senior Customer & People Experience Manager at Rumpl

Jacob Cantu has a background in managing and coordinating various customer experience teams, with experience in the sports business industry. As the Senior Customer & People Experience Manager at Rumpl, Jacob oversees hiring, training, benefits administration, and workplace management. Jacob also has expertise in implementing new customer helpdesk platforms, tracking KPIs, and providing exceptional service to customers. With a Bachelor of Science degree in Business from the University of Oregon, Jacob has a strong foundation in leadership and mentorship from their previous roles as a Senior Leadership Consultant and Lead Camp Counselor.

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Timeline

  • Senior Customer & People Experience Manager

    September 1, 2023 - present

  • Customer Experience Manager

    July, 2021

  • Customer Experience Specialist

    January, 2021

  • Customer Experience Coordinator

    October, 2019

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