Maria Fernanda Massuttier Estrada

Maria Fernanda Massuttier Estrada is a Customer Success Coordinator at Runa HR. Maria previously worked as a Key Account Manager at Habla Bonito: Language School from June 2021 to February 2022. In this role, they were responsible for main accounts relationship and retention management, database maintenance, Excel, attendance and participation rate, student control of the groups, internal and external communication, finances business control, revenue calculation per month per company, monthly invoicing for the services, uploading to the systems, and keeping control of the whole finances of the corporate side of the business whilst making teamwork with the payroll department for the academic team. Maria also provided customer service for the HR Reps of each account, managed customer relationships with the students, and served as the main channel between the academic department and the client. In addition, they supported the sales department with business development initiatives on LinkedIn to create awareness for the startup and the services it offers. Finally, they were responsible for HR candidate control, including assigning candidates and delivering results back to HR.

Maria Fernanda Massuttier Estrada has a Master's degree in Human Resources Management/Personnel Administration, General from Escuela Internacional de Turismo. Maria also has a Licenciatura in Administracion de Empresas Turísticas from the same school.

Their manager is Mónica Ballesteros, Head of Sales. They work with Allison Bonnot, MBA - Senior Delivery Manager, David Alonso Valdes - Account Manager, and Diana Ballesteros - Account Executive.