Fraud Manager

The Fraud Manager is a key role responsible for developing and implementing fraud prevention strategies to safeguard the organization against fraudulent activities. They play a crucial role in detecting, investigating, and mitigating instances of fraud. The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and a deep understanding of fraud prevention techniques. As a Fraud Manager, you will collaborate with cross-functional teams, conduct risk assessments, and ensure compliance with industry regulations. Your expertise in fraud detection and prevention will be pivotal in protecting the organization's reputation, financial assets, and customer trust.

• Develop, implement, and manage fraud prevention and detection strategies and processes to safeguard the organization's assets and prevent financial losses and adhere to current state and federal laws and regulations.
• Stay up-to-date with the latest fraud trends, emerging risks, and industry best practices to proactively identify potential vulnerabilities.
• Conduct thorough investigations on suspected fraudulent activities, gather evidence, and collaborate with internal stakeholders, legal teams, and law enforcement agencies as needed.
• Lead a team of fraud analysts, providing clear guidance, training, and mentorship to ensure their professional growth and optimization of their skills.
• Develop and maintain strong relationships with external partners, such as banks, payment processors, and industry associations, to exchange insights, share fraud intelligence, and implement effective collaborative initiatives.
• Maintain a high level of confidentiality with respect to information, findings, or recommendations related to fraud investigation activities or legal actions taken to prosecute.
• Conduct thorough investigations into individual fraud events to perform root cause analyses and provide a data driven approach to develop fraud defenses and recommendation of mitigating controls.
• Monitor and evaluate fraud metrics, generate reports, and present findings to senior management, highlighting areas of concern and recommending appropriate actions.
• Work closely with Customer Service to resolve escalated player complaints and operational issues that might arise.
• Continuously assess and improve fraud prevention processes, systems, and policies to ensure their effectiveness and alignment with industry standards and regulations.

• Bachelor's degree in Business, Finance, or a related field (or equivalent work experience). A relevant professional certification in fraud prevention or risk management is preferable.
• Proven experience 5 years in fraud prevention, detection, and investigation, preferably within a similar managerial role.
• Extensive knowledge of fraud patterns, techniques, and fraud risk assessment methodologies relating to the online casino and sportsbook industry.
• Familiarity with industry-leading fraud detection tools, technologies, and strategies.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify patterns or anomalies.
• Excellent written communication and experience writing and maintaining standard operating procedures relating to fraud.
• Knowledge of state specific iGaming regulations, the Bank Secrecy Act, and requirements mandated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and the Financial Crimes Enforcement Network (FINCEN) in the US.
• Demonstrated leadership abilities, including the ability to motivate, develop, and mentor a team.
• Strong organizational skills and the ability to manage multiple priorities and deadlines.
• AML certification and knowledge preferable.
• SQL skills preferred.
• 3-5 years experience managing a team

What makes us great:

• Comprehensive compensation
• Flexible working hours
• Work-life balance initiatives
• Opportunity to travel to global offices
• Annual training budget
• Autonomy – we embrace personal freedom and responsibility
• Creativity – we are open to new ideas of how we can be better
• Growth – we want you to develop personally as well as professionally
• Top-notch professionals who are passionate about what they doing
• People-oriented environment and supportive atmosphere