Emma R.

Emma R. has a diverse work experience spanning over two decades. Emma began their career as a Legal Secretary at Wolferstans from 1998 to 2002. Emma then joined the Royal Bank of Scotland Business, where they held various roles from 2002 to 2012. During their time at the bank, Emma served as a Manager, leading a customer support team and driving excellent customer service. Emma also took on additional responsibilities as a Lean Business Lead and a key coordinator for telephony infrastructure setup.

Moving on, from 2012 to 2017, Emma worked at AAT as a Customer Support Manager (Operations). Emma ensured the smooth delivery of registration, progression, and renewal activities, and led a team of Customer Support Advisors. Emma also produced statistical reports and made recommendations for developments based on emerging trends.

In 2017, Emma joined Intrado as a Senior Manager Client Engagement, where they led and drove the performance of a high-profile Client Engagement team. Emma focused on supporting strategic and key accounts for the EMEA region, building strong client relationships, and contributing to revenue growth and retention.

Most recently, Emma joined Ryalto in 2021 as the Head of Customer Success, although specific details of their role are not provided.

Emma R. attended Southway Community College from 1990 to 1995, although their field of study is unspecified. From 1995 to 1997, they pursued Business Administration and Management, General at City College Plymouth. No degrees were mentioned for either institution.