Stella Maris Unco is an experienced professional with a strong background in customer support and linguistic analysis. Currently serving as a Bots Analyst at S1Gateway since June 2018, responsibilities include conducting linguistic analyses, managing customer follow-up meetings, improving machine learning through syntactic, semantic, and morphological pattern analysis, and leading training sessions. Previously, Stella held positions as a Customer Support Specialist at S1Gateway and as a Customer Support Engineer I at Avaya, where duties involved access administration and request evaluation. Additionally, experience as a Bilingual Secretary/Administrative at JAZZ and Osval Pass includes financial reconciliation, data entry, and organizational tasks. Stella holds a degree in Technical Scientific and Literary Translation from Instituto superior en Lenguas Vivas "Juan Ramón Fernández".