Phumzile Moroke

Phumzile Moroke is an experienced Customer Service Representative with a strong background in providing exceptional client support. Currently employed at SA Taxi since April 2020, Phumzile engages with clients through calls, emails, and face-to-face consultations, focusing on enhancing the customer experience and addressing queries and complaints swiftly. Prior to this role, Phumzile worked at Alexander Forbes Group Services from October 2014 to March 2020, where responsibilities included managing a personal lines insurance client portfolio, ensuring client retention and growth, maintaining relationships, and handling underwriting and claims processing.