Helina Kraus

Helina Kraus is an experienced customer success and account management professional currently serving as a Customer Success Manager at Saago, where expertise in facilitating customized facility maintenance solutions for property managers is utilized. Prior to this role, Helina worked at Boku in various capacities, including Key Account Manager and Technical Account Manager, contributing to the fintech sector by supporting a vast mobile payments network. Additionally, Helina held the position of Customer Relationship Manager at Fortumo, facilitating connections between merchants and a wide array of telcos and digital wallets. Earlier experience includes serving as Feedback Manager at V Spa & Conference Hotel, addressing customer feedback and resolving guest issues. Helina's academic background includes a Master’s degree and a Bachelor’s degree in Spanish Language and Literature from the University of Tartu, supplemented by studies at the Universidad de Zaragoza.