Customer Experience Specialist & Saalt Coach

The Position:

Customer Experience Specialist & Saalt Coach

The Challenge:

Saalt is looking for a full-time Customer Experience Specialist & Saalt Coach to maximize every experience our Customers have with our brand. Our Customers are passionate about our products and our mission, and we want them to be equally passionate about every interaction they have with our people. 

We are in need of a well-polished writer who can bring delight to any interaction, an outstanding multitasker, and someone committed to giving great tips on how to find period bliss with Saalt products across a variety of customer-facing platforms.

What you’ll be doing:

• Become an expert in menstrual cups/discs, period underwear, reusable period care, and menstrual health (You didn’t think you were going to read that in a job description today)!
• Monitor and respond to daily customer inquiries from Gorgias (including email, text, chat), Instagram, Facebook Messenger, Amazon, and YouTube.
• Facilitate discussions in our Facebook Saalt Cup Academy to support and cheerlead new Saalt users quickly and efficiently.
• Work occasional weekends to address time sensitive Customer needs
• Provide feedback to management on how to improve products, processes and consumer information including product packaging, instruction manuals, and website copy, etc.
• Document and track customer trends and identify ways to improve processes or content to better serve their needs.
• Assist with managing and responding to customer reviews on e-commerce and retailer platforms.
• Track customer complaints and investigate root causes per FDA guidelines
• Participate in weekly and monthly team meetings.

What You’ll Need to Succeed:

Technical:

• G-Suite tools

• Slack

• Shopify and Shipstation

• Facebook, Instagram, Twitter, YouTube, TikTok

Bonus Points if You Have Experience with:

• Klaviyo

• Microsoft Office Applications

• Document Locator

Experience and Competencies:

• 2 + years experience in customer service preferred
• Excellent written and verbal communication skills
• Strong in spelling and grammar
• Customer-centric approach
• Team player
• Ability to work independently within a fast-paced environment
• Ability to track comments and stay organized across multiple communication platforms
• Strong attention to detail and analytical skill to solve customer issues promptly
• Experience with customer service ticketing platforms a plus
• Experience using a menstrual cup/disc a plus

Compensation:

$19 per hour

Perks:

Medical, dental, & vision insurance

401k (traditional & ROTH)

Flexible PTO

Flexible Work Schedule

Team Events

Casual Dress Code

At Saalt, we immerse our team in an exceptional work environment with opportunities to learn and grow. You will be surrounded by colleagues who are committed to ensuring your success. If you are looking to make an impact on the world, Saalt is the place for you.