Ramona Swinhoe

Ramona Swinhoe has a diverse work experience spanning over a decade. Ramona started their career as a Customer Service Officer at NatWest, where they provided excellent customer service and handled various banking transactions. Ramona then worked as a Swimming Instructor at Serco for five years, teaching swimming lessons to individuals of all ages.

Moving into the IT industry, Ramona joined HP CDS as a Technical Remote Specialist, where they provided IT support to multiple users and resolved software and hardware issues. Ramona was promoted to Deputy Service Desk Manager, where they managed a team of Service Desk Analysts, achieved performance targets, and implemented training programs.

Ramona then joined IP Integration as a Service Desk Manager, responsible for driving service delivery and conducting service review meetings with customers. Ramona also created and analyzed service reports and managed service delivery within the ITIL framework. Ramona later became a Service Delivery Manager, overseeing service delivery for key clients across the globe.

Currently, Ramona is working at Sabio as a Global Service Manager. In this role, they are accountable for all service delivery commitments and serves as the primary point of contact for the client. Ramona works closely with the sales, presales, and consultancy teams to support upsell and cross-sell service opportunities.

Throughout their career, Ramona has demonstrated strong leadership skills, excellent customer service, and the ability to drive improvements in service delivery. Ramona has received recognition for their contributions and achievements in their roles.

Ramona Swinhoe's education history includes attending Zenos Apprenticeship in 2010, although no degree or field of study is specified. Prior to that, they attended The Hurst Community College from 2003 to 2008, but no degree or field of study is mentioned for this period either. Ramona Swinhoe also holds various additional certifications, including Certified Customer Success Manager L1 obtained in September 2022 from Success Coaching, ITIL Service Design (ITIL-SD) obtained in October 2021 from Purple Griffon, ITIL Service Strategy (ITIL-SS) obtained in November 2019 from Purple Griffon, ITIL Continual Service Improvement (ITIL-CSI) obtained in April 2019 from Purple Griffon, ITIL Intermediate - Service Operations obtained in March 2017 from Purple Griffon, ITIL V3 obtained in January 2014 (institution not specified), ADITP obtained in February 2010 (institution not specified), CompTIA A+ obtained in February 2010 (institution not specified), MCDST obtained in February 2010 (institution not specified), MCP obtained in February 2010 (institution not specified), and NVQ Level3 - IT Professionals and Practitioners obtained in February 2010 (institution not specified).