Jabulani Tshabalala

Jabulani Tshabalala has extensive experience in client service and operational management, primarily within the South African Civil Aviation Authority (SACAA) since December 2012, where roles have included Client Service Officer and Acting Manager for Client Relationship and Stakeholder Relations. Responsibilities have encompassed overseeing front-line operations, managing customer queries and complaints, implementing stakeholder management strategies, and ensuring compliance with legislation. Prior experience includes positions as a Credit Controller at MTN and Administrative Coordinator at PG Bison, where skills in debt collection and administrative management were utilized. Jabulani holds a Postgraduate Diploma in Business Administration from Wits Business School and a Bachelor’s Degree in Operations Management from the University of Johannesburg, along with additional qualifications in credit management and operations management.