Anne Mwangi

Anne Mwangi is an experienced professional with a strong background in customer retention and support roles within the telecommunications industry. Since March 2014, Anne has served as Team Lead for Customer Retention at Safaricom PLC, focusing on developing and enhancing customer relationships and negotiating contract renewals. Anne's career at Safaricom includes previous positions as a Sales Administrator and Support Analyst, where responsibilities encompassed daily office coordination, personnel management, and resolving data issues. Additionally, Anne has experience as a Supervisor at Capital RealTime Ltd. Anne holds an Executive Education degree from Strathmore Business School and a Bachelor's degree in Information Systems and Technology from United States International University - Africa.