Jessica Koffi

Jessica Koffi currently serves as the Responsable CRM et Expérience Client at Saint-Gobain PAM Canalisation, where responsibilities include overseeing the modernization of the CRM tool PAM FORCE, managing a user portfolio of 112, and conducting user training. Previously, Jessica held the position of Assistante chef de projet CRM focused on Salesforce, where tasks involved prioritizing requests, testing IT corrections, and maintaining database quality. Prior experience includes a role as Conseillère commerciale crédit at BNP Paribas Personal Finance, advising clients on financial products, and engaging in internal and external communication projects at IUT Nancy-Charlemagne. Jessica holds a Master's degree in Marketing from ICN Business School and several qualifications in commerce and marketing. Additional education includes advanced Salesforce administration training from Cognizant scheduled for June 2024.